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Frequently Asked Questions

Everything You Need
to Know About 365pkt

From setting up your account and depositing in PKR to understanding bonuses, placing cricket bets and using our responsible gambling tools — every common question answered in one place.

Account & Registration Deposits & Withdrawals
Why 365pkt

A Platform Built for Pakistani Players

365pkt is designed from the ground up for users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — with PKR amounts, familiar local context and clear English content throughout.

All Amounts in PKR

Every balance, deposit, withdrawal and bonus figure on 365pkt is displayed in Pakistani Rupees. No confusing currency conversions — what you see is exactly what you deal with, in the currency you use every day.

Mobile-First Design

365pkt is optimised for mobile browsers across Android and iOS. Whether you are checking PSL live odds in Lahore or playing a quick slots session in Karachi, the experience is fast, clean and responsive.

Deep Cricket Coverage

Pakistan cricket, PSL T20, ICC tournaments, Test series and international T20Is — 365pkt covers the sporting events that matter most to Pakistani fans, with markets, odds and live updates all in one place.

24/7 Support in English & Urdu

Our support team is available around the clock. Live chat operates 24/7 and Urdu-language support is available during peak Pakistan Time (PKT) hours. Email responses are handled within 24 hours.

Responsible Gambling Tools

Deposit limits, loss limits, session time controls, reality checks, cool-off periods and full self-exclusion are all available within your account settings. 365pkt takes player protection seriously.

Secure & Transparent

Industry-standard SSL encryption protects all data transmitted on 365pkt. Our terms, privacy policy and responsible gambling guidelines are written in plain English and published openly on this site.

Category 1 of 5

Account & Registration

To register on 365pkt, visit the homepage and click the registration button. You will be asked to provide a valid email address, a secure password and some basic personal details. Once you have completed the form and accepted the Terms & Conditions, your account is created. You must be 18 years of age or older — or meet the higher minimum age required by the applicable licence jurisdiction — to register. Underage registration is strictly prohibited.

365pkt follows standard Know Your Customer (KYC) procedures. You will typically need to submit a copy of your Pakistan national identity document (CNIC) and a recent proof of address — such as a utility bill or bank statement — dated within the last three months. Additional documents may be requested at the operator's discretion, particularly for large withdrawals. KYC verification helps protect both the player and the integrity of the platform.

No. Each player is permitted to hold only one active account on 365pkt. Creating duplicate or multiple accounts is a breach of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset option on the sign-in page rather than registering again.

Click the "Forgot Password?" link on the sign-in page and enter the email address associated with your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. For persistent login issues, contact our support team via live chat or at [email protected] and we will help you regain access promptly.

You may request account closure at any time by contacting our support team via live chat or email at [email protected]. Before closure, any remaining balance will be processed for withdrawal to your registered payment method. If you are closing your account due to concerns about your gambling habits, we strongly recommend activating our self-exclusion tool instead — it provides structured protection and prevents impulsive re-registration.

365pkt serves players across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is your personal responsibility to confirm that accessing and using an online gambling platform is lawful in your specific location. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and 365pkt does not claim to be licensed or endorsed by any Pakistani government authority. Please review applicable local laws before registering.
Tip: Complete your KYC verification as soon as you register. Verified accounts experience significantly faster withdrawal processing times and are less likely to encounter holds on large transactions.
Quick Account Tips
  • Use a strong, unique password and enable two-factor authentication.
  • Keep your registered email address up to date — it is used for all account communications.
  • Submit KYC documents early to avoid withdrawal delays.
  • Never share your login credentials with anyone, including support staff.
  • One account per person — duplicate accounts may be suspended.
Category 2 of 5

Deposits & Withdrawals

The minimum deposit on 365pkt is PKR 500, though this may vary slightly depending on the payment method selected. We recommend checking the cashier section of your account for the most current minimums for each available option. Starting with a modest deposit is a good way to familiarise yourself with the platform before committing larger amounts — consistent with responsible gambling principles.

365pkt supports a range of payment options commonly used in Pakistan. Familiar references include mobile wallets such as Easypaisa and JazzCash, the Raast instant payment system, and banking options associated with institutions like HBL, UBL, Meezan Bank and Bank Alfalah. These are mentioned as context only — 365pkt does not claim that any payment provider endorses, supports or facilitates gambling transactions on this platform. Always verify available methods in your account cashier.

Most deposits on 365pkt are credited instantly or within a few minutes of the transaction being confirmed. In rare cases involving bank transfers or manual review, processing may take up to one business day. If your deposit has not appeared in your account balance within two hours, contact our support team via live chat or at [email protected] with your transaction reference number for prompt assistance.

To withdraw funds, log in to your account, navigate to the cashier section and select "Withdraw." Choose your preferred withdrawal method and enter the amount in PKR you wish to cash out. Ensure your KYC verification is complete before requesting a withdrawal — unverified accounts may experience delays or holds. The minimum withdrawal amount and processing times vary by method and are shown in the cashier at the time of the request.

Withdrawals may be delayed for several reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a security review triggered by unusual account activity, or a processing delay on the payment provider's side. Our team will notify you by email if any additional information is required. For status updates on a pending withdrawal, contact support via live chat and provide your withdrawal reference number for the fastest resolution.

365pkt does not charge its own fees on standard deposits or withdrawals. However, some payment providers may apply their own transaction charges, particularly for interbank transfers. These third-party fees, if any, are outside our control. We recommend checking with your bank or wallet provider about any applicable charges before initiating a transaction. All fee information visible in the 365pkt cashier is presented in PKR and is inclusive of any platform-side costs.
Important: Payment-provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment context only. None of these providers has endorsed, approved or affiliated itself with 365pkt or any gambling activity on this platform.
Deposit & Withdrawal Summary
Min Deposit PKR 500
Deposit Speed Instant – 1 day
Platform Fees None
Currency PKR
KYC Required Yes — for withdrawals
Category 3 of 5

Games & How to Play

Log in to your account, navigate to the Sports section and select your preferred sport — cricket, football, UFC or others. Browse the available markets for your chosen event, click the odds for the outcome you want to back, and the selection will appear in your bet slip. Enter your stake in PKR, review the potential return and confirm your bet. Live in-play betting is also available for selected matches and tournaments, including PSL and ICC events.

365pkt covers a wide range of sports markets. Cricket is the flagship offering, with extensive coverage of Pakistan national team matches, the PSL T20 league, ICC World Cup tournaments, bilateral series and Test matches. Beyond cricket you will find football (international and club), UFC/MMA, tennis, basketball and more. The full list of available markets is shown in the Sports lobby of your account.

365pkt offers a comprehensive casino library including slot games, live casino tables, classic table games such as blackjack and roulette, baccarat, and specialty games. The live casino section features real dealers streaming in real time, creating an authentic casino atmosphere from wherever you are in Pakistan. New titles are added regularly, and a search and filter function helps you find games by type, provider or popularity.

Many slot and table games on 365pkt offer a demo or free-play mode that lets you explore game mechanics, paytables and features without wagering real money. Live casino games, however, require a real-money wager as they involve live dealers and real-time studio operations. We recommend using demo mode whenever available — it is a great way to understand a game before committing PKR from your balance.

In-play or live betting allows you to place wagers on a sporting event while it is actively in progress. Odds update in real time to reflect the current state of the match. For example, during a PSL T20 final you can bet on the next wicket, the next over's run total or the match winner — all while the game is being played. Live betting is fast-paced and requires quick decisions, so always stay within your pre-set budget.

Yes. 365pkt is fully optimised for mobile use. The platform is accessible via mobile browsers on Android and iOS devices without any loss of functionality. Sports betting, live casino, account management, deposits, withdrawals and responsible gambling tools are all available on mobile. A dedicated app may also be available — check the homepage for the latest download information for your device type.
Category 4 of 5

Bonuses & Promotions

365pkt offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus amount, percentage match and any minimum deposit threshold in PKR are detailed on the promotions page of your account. Welcome bonuses are subject to wagering requirements before any winnings derived from the bonus can be withdrawn. Always read the full Terms & Conditions of any offer before claiming it.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit — before the associated winnings become available for withdrawal. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place PKR 20,000 worth of qualifying bets before the bonus balance converts to withdrawable cash. Specific contribution percentages may vary by game type.

Yes. Beyond the welcome offer, 365pkt regularly runs promotions for existing players — including reload bonuses, free spins on selected slot games, enhanced odds boosts for major cricket and PSL matches, cashback offers and seasonal campaigns tied to ICC tournaments and international sporting events. Promotions are listed in the Promotions section of your account and are updated regularly. Opt-in may be required for certain offers.

Bonuses may not credit if: you did not meet the minimum qualifying deposit, you already claimed the same offer previously, the promotion required an opt-in that was not completed, or the deposit was made using a payment method excluded from the promotion's terms. If you believe a bonus should have been credited and was not, contact our support team at [email protected] with the promotion name and your deposit reference for investigation.

No. Bonus balances cannot be withdrawn directly until the full wagering requirement attached to that offer has been met. Your account will typically show a separate bonus balance alongside your real-money balance. Once wagering is complete, the converted amount moves to your withdrawable balance. If you request a withdrawal before completing the wagering requirement, the bonus and any associated winnings may be forfeited according to the promotion's terms.
Bonus Checklist
  • Always read the full T&Cs before claiming any offer.
  • Note the wagering requirement, expiry date and eligible games.
  • Check whether an opt-in step is required before depositing.
  • Confirm your deposit method is eligible for the promotion.
  • Track your wagering progress in the Promotions or Bonus section of your account.
Category 5 of 5

Security & Responsible Gambling

365pkt uses industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our platform. Your personal information, payment details and account activity are stored securely and are never sold to third parties. For full details on how we collect, process and protect your data, please read our Privacy Policy at /privacy-policy.

If you suspect that someone else has accessed your 365pkt account without your permission, change your password immediately using the account settings page. Then contact our support team via live chat or at [email protected] to report the incident. Our security team will review your account activity, lock the account if necessary and assist you through the recovery process. Enable two-factor authentication afterwards to prevent future unauthorised access.

365pkt provides a full suite of responsible gambling tools accessible directly from your account settings. These include deposit limits (daily, weekly or monthly), loss limits, session time limits, reality check reminders, cool-off periods and self-exclusion. You can activate any of these tools at any time. Increases to limits take effect after a mandatory cooling-off period, while decreases and self-exclusion requests are applied immediately to protect you.

Self-exclusion can be activated from the Responsible Gambling section of your account settings. You choose a minimum exclusion period — options typically range from six months upward. Once activated, your account is immediately locked and you will not be able to log in, deposit or place bets for the duration. Any remaining balance will be returned to you. During the exclusion period, marketing communications from 365pkt will also be suspended. For guidance visit /responsible-gambling.

Some warning signs to watch for include: chasing losses by placing larger bets to recover money, gambling with funds meant for essential expenses such as rent or food, feeling anxious or irritable when not gambling, lying to family or friends about how much you gamble, and difficulty stopping even when you want to. If any of these resonate with you, we encourage you to use our responsible gambling tools, speak to someone you trust, or reach out to an internationally recognised support organisation such as GamCare or Gamblers Anonymous.

Pakistan has gambling restrictions in place, including the Prevention of Gambling Act, 1977. 365pkt does not hold a Pakistani gambling licence and does not claim to be approved, licensed or endorsed by any Pakistani government authority, financial institution or payment provider. This information is provided as general context only and does not constitute legal advice. It is your sole responsibility to understand and comply with the laws applicable in your location before registering or placing any bets.
Remember: Gambling should always be entertainment, not a source of income. If you ever feel that gambling is negatively affecting your life or the lives of those around you, please visit our Responsible Gambling page for tools, guidance and support resources.
Available Protection Tools
Deposit limits (daily / weekly / monthly)
Loss limits
Session time limits
Reality check reminders
Cool-off periods
Full self-exclusion
View Responsible Gambling Page
Security Quick Tips
  • Enable two-factor authentication on your account.
  • Never access your account on public or shared Wi-Fi.
  • Do not click links in unsolicited emails claiming to be from 365pkt.
  • Always log out after each session on shared devices.
Still Need Help?

Our Support Team Is Here for You

If your question is not covered above, our team is available around the clock — in English and Urdu during peak PKT hours — to help you out.

💬
Live Chat

Instant support, every hour of every day. Start a chat from any page on the 365pkt platform.

Available: 24/7
📧
Email Support

Send us a detailed message and our team will respond within 24 hours, any day of the week.

[email protected]
🇵🇰
Urdu Support

Prefer communicating in Urdu? Our Urdu-speaking agents are on hand during peak Pakistan Time hours.

Peak PKT hours
📖
Help Centre

Browse our full knowledge base, guides and policy pages for in-depth information on any topic.

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Join players across Karachi, Lahore, Islamabad and beyond — bet on cricket, PSL, ICC tournaments and live casino games with all amounts in PKR. Play smart, play responsibly.

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